COURSE CATEGORY
Professional skills
Lifecycle of a migration matter: from engagement to termination
Published 22 August 2025
Migration law is one of the most impactful areas of legal practice in Australia – where nearly 30% of the population was born overseas (ABS, Migration, Australia, 2022). In a country built on diversity, migration practitioners play a vital role in shaping lives, communities, and national identity. In this first course of a three-part series, Ruslan (Ross) Ahmadzai guides you through the essential early stages of a migration matter, including intake, client consultations, engagement, managing conflict, and termination of services.
You’ll learn how to:
- Master the first client consultation
- Set the tone with ethical engagement
- Navigate difficult client situation
- Handle complaints with care
- Know when and how to terminate
Completion of this course will earn you 1 CPD unit
TARGET AUDIENCE
All practitioners
CPD POINTS
1
TYPE
Video-based interactive module
Course Author: Ruslan (Ross) Ahmadzai
Ruslan (Ross) is an Immigration Solicitor specialising in corporate, individual and business migration in addition to general global mobility matters, including audit and compliance associated with sponsoring foreign nationals.
Ross is the Principal Solicitor at Crystal Migration, an incorporated legal practice servicing local and global clients. Having worked in several law firms including Fragomen, and the big Four (KPMG), Ross has a wealth of experience in all areas associated with Australian immigration law, with over 13 years of relevant industry experience.
Being a migrant from Tajikistan, Ross has developed a strong passion for immigration matters and understands the importance of deciding to call Australia home. He ensures that all his clients receive the personalised service, care, and attention they deserve. Ross’ mission is to ensure that his clients fully understand their immigration journey and achieve their desired immigration outcome.
