COURSE CATEGORY
Practice Management
Effective client management
Reviewed on 10 October 2025.
In this highly engaging presentation Ian Bennett, Special Counsel, Sparke Helmore Lawyers explores:
- General theories and models on client engagement
- Themes Ian and his colleagues have observed in his practice
- Ian’s model SACRED for client management in law firms
- Style
- Awareness
- Clarity
- Reliability
- Excellence
- Dynamic
TARGET AUDIENCE
All practising lawyers
CPD POINTS
1
TYPE
Video-based interactive course
Ian Bennett
Special Counsel, Sparke Helmore Lawyers
Ian is an experienced workplace lawyer specialising in employee relations, work health and safety (WHS) and coronial inquests. He provides practical and pragmatic advice to help employers effectively manage complex legal issues arising in the workplace.
Ian assists clients to effectively manage issues and develop strategies that look at the bigger picture and mitigate potential flow-on effects (such as public relations, commercial arrangements, insurance and regulatory compliance). He commonly advises on matters involving discrimination, long-term absenteeism, bullying and harassment, fitness for duties, dismissal disputes, industrial instrument interpretation, restraint of trade, policy and procedure development and WHS investigation, prosecution and enforceable undertakings.
