COURSE CATEGORY
Professional skills
Mediation: Effective intake… better mediation
Published 22 August 2025
A well-run intake can make or break a mediation. This session explores how effective intake sets the tone for the process, builds trust, and uncovers crucial information early. From why we conduct intake and how to protect confidentiality, to tips for conducting face-to-face, online or written intakes.
You’ll learn how to:
- Understand the purpose of intake and its role in confidentiality
- Conduct effective intake conversations across different formats (F2F, online, written)
- Identify key considerations before, during and after intake
- Know what information to collect and why it matters
- Meet specific intake requirements depending on context or jurisdiction; and
- Strengthen your intake communication and assessment skills
Completion of this course will earn you 1 CPD unit
TARGET AUDIENCE
All practitioners
CPD POINTS
1
TYPE
Video-based interactive module
Course Author: Linda Kochanski AM
Linda Kochanski LLB, Nationally Accredited Mediator (NMAS), FDRP Practice Leader, Dispute Resolution, The College of Law Linda Kochanski was admitted as a Solicitor in Queensland, initially specialising in Family and Criminal Law.
Linda continues to practice mediation as a private practitioner specialising in relationship mediation. She is presently a Director on the Australian Mediator and Dispute Resolution Accreditation Standards Board and a Co Director of Global Training and Professional Development Ltd. Linda has presented at national and international conferences on Mediation and Family Law and has published in these areas as well and has received industry awards for her work as a FDRP and DR Academic.
Linda is the current Practice Leader at The College of Law for both their Graduate Diploma in Family Dispute Resolution Practice and their suite of mediation programs.
