COURSE CATEGORY
Ethics and professional responsibility
Ethics and email
Published 20 January 2026.
Email is essential to legal practice – but it carries real ethical risks. This course strengthens your competence in digital communication, from managing client expectations to maintaining confidentiality and navigating AI and right-to-disconnect issues.
Learning outcomes:
- Maintain ethical competence and clarity in written communication.
- Manage client expectations through effective email practices.
- Use smartphones and AI tools responsibly and ethically.
- Apply confidentiality rules, disclaimers and error-correction protocols.
- Avoid unethical conduct, including threatening language and poor email etiquette.
- Strengthen cyber-safe habits aligned with firm protocols and legal obligations.
Completion of this course will earn you 1 CPD unit.
TARGET AUDIENCE
All practitioners
CPD POINTS
1
TYPE
Video-based interactive module
Course Author: Cathryn Urquhart
Facilitator, Legal Practice Management Course, The College of Law, WA
Cathryn Urguhart studied Law at the University of Western Australia and was admitted in WA in 1988.
She has had a diverse career working for national law firms mainly in Insurance and Construction litigation, as well as time spent as a Claims Solicitor at Law Mutual, the professional indemnity insurance section of the Law Society of WA. She has lectured and tutored at universities in WA.
Currently, Cathryn is the Facilitator of the Legal Practice Management Course at the College of Law in WA. She also has her own business and works for a range of law firms and other businesses as a Professional Skills Trainer and Coach.
