COURSE CATEGORY
Professional skills
Mediation: conflict vs high conflict
Published 13 October 2025
Mediation often involves managing disagreement, but when high-conflict personalities are involved, the process can quickly become more challenging. This course, led by Linda Kochanski AM, explores the dynamics of conflict in mediation and equips practitioners with strategies to respond effectively.
By completing this course, you will be able to:
- Distinguish between constructive and destructive conflict.
- Understand the causes of conflict and the reasoning behind it.
- Recognise the relationship between conflict and stress.
- Apply the LARSQ framework to strengthen listening and acknowledgment skills.
- Differentiate conflict behaviours from personality-driven challenges.
- Implement practical strategies to support and respond to high-conflict personalities.
Completion of this course will earn you 1 CPD unit
TARGET AUDIENCE
All practitioners
CPD POINTS
0.75
TYPE
Video-based interactive module
Course Author: Linda Kochanski AM
Linda Kochanski LLB, Nationally Accredited Mediator (NMAS), FDRP Practice Leader, Dispute Resolution, The College of Law Linda Kochanski was admitted as a Solicitor in Queensland, initially specialising in Family and Criminal Law.
Linda continues to practice mediation as a private practitioner specialising in relationship mediation. She is presently a Director on the Australian Mediator and Dispute Resolution Accreditation Standards Board and a Co Director of Global Training and Professional Development Ltd. Linda has presented at national and international conferences on Mediation and Family Law and has published in these areas as well and has received industry awards for her work as a FDRP and DR Academic.
Linda is the current Practice Leader at The College of Law for both their Graduate Diploma in Family Dispute Resolution Practice and their suite of mediation programs.
