COURSE CATEGORY
Professional skills
Cultural competence, communication and negotiation
Reviewed on 10 October 2025
Cultural competence is a fundamental aspect of effective legal practice, essential for building trust, understanding, and communication with diverse clients and communities. Today, legal professionals must navigate a wide range of cultural backgrounds, beliefs, and norms.
By embracing cultural competence, lawyers can better serve their clients, promote fairness and justice, and contribute to a more inclusive legal system. It’s not just about respecting differences; it’s about understanding them and using that understanding to advocate effectively for all individuals, regardless of their cultural background.
This course, delivered by Florence Thum will take you through:
- Culture and cultural abilities
- Impact on negotiation and communication
- Cultural barriers
- Getting to cultural competency
Completion of this course will earn you 1 CPD unit
TARGET AUDIENCE
All practitioners
CPD POINTS
1
TYPE
Video-based interactive module
Course Author: Florence Thum
Florence Thum is a Psychotherapist and Coach, and consults on empowering professionals to maximise their capabilities and agency through her values- and strengths-based practice. Holding postgraduate qualifications in law, psychotherapy and education, Florence‘s current professional life traverses these disciplines.
A former litigation and dispute resolution lawyer for two decades, she is also the Assistant Director, NSW PLT and Lecturer at The College of Law, Australia teaching postgraduate practical legal training, and dispute resolution in the master of applied laws program.
