COURSE CATEGORY
Practice management and business skills
Stress management and managing difficult clients
Reviewed on 11 November 2025.
Safety, trustworthiness, collaboration, empowerment and a basic knowledge of the impact of stress on the brain and body. These are the prerequisites to a trauma informed approach. Are you across these notions? Having a firm understanding of dealing with an alarmed brain will help you manage distressing and challenging conversations.
In this course, Mental Health Accredited Social Worker, Robyn Brady will take you through:
- How to deal with an alarmed brain and the science behind it
- Customer service models with proven effectiveness
- Posture and facial expression techniques to assist your mood
- Communicative techniques to calm down stressful conversations
Completion of this course will earn you 1 CPD unit.
TARGET AUDIENCE
All practitioners
CPD POINTS
1
TYPE
Video-based interactive module
Course Author:
Robyn Brady
Mental Health Accredited Social Worker, Sydney
Robyn is a leading Australian Mental Health Accredited Social Worker and an internationally renowned consultant with over 43 years’ experience. She is currently the Mental Health Consultant and trainer for the Law Society of NSW. Legal Aid, the Office of the Director of Public Prosecutions, the Commonwealth Director of Public Prosecutions, tribunals and Ombudsmen and law firms. Robyn specialises in educating professionals to communicate and effectively deal with situations relating to mental health issues
